1. Do you have a size chart?

Yes. Please use these charts to help determine your true size. Because sizing and cut may vary, please use the charts as a general guide to compare the various size scales. Sizes listed are US, unless otherwise noted. 

2. How do I change or cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible! We cannot cancel or change an order once it has been placed.

3. I placed an order but never received a confirmation email.

 If you do not receive a confirmation email within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly. To check your orders, log into your account and select the “My Orders” option to review your order history. If you are still unable to locate the confirmation email of your order, please contact customer service.

Shipping

GENERAL INFORMATION: To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information (abbreviations, street numbers, building/apartment numbers, etc.) We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

PROCESSING TIME: All orders are subject to a processing time that is separate and apart from the time it takes for a shipment to reach its destination because items are made on demand and shipped by a third party. Depending on a number of factors, standard domestic orders may take up to 5-7 business days (excluding Saturdays, Sundays, and holidays) to process. After your payment is authorized and verified, standard domestic orders may take up to 2-3 business days to process.

SHIPPING RATES, FEES, & TIMELINES:  Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and the final destination of the order. When your order has been shipped, you will receive an email with tracking information. For US domestic orders, our third party affiliate will use USPS or UPS to ship to most locations. If you receive any shipments from hiitmamafit.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

DELIVERY CLAIMS: If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier, but you have not received it; you must file a claim with USPS. Once a tracking number states "in transit", HiitmamaFit is no longer responsible for that package. Responsibility at that time transfers to the courier service. We strongly urge the purchase of shipping insurance. HiitmamaFit does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. 

OUT OF STOCK ITEMS: If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock. 

Return Policy

Because items are pre-orders and made on demand and drop shipped from a third party, all sales are final.

Order Placement

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order, go to the cart and select "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods.  It will take 2-5 business days to confirm and process payment. From there our third party affiliate will fulfill the order and ship it to you. Fulfillment can take 2-7 business days for apparel products and 2-5 business days for non-apparel products. Fulfillment time does not include shipping.

- Please note Pre-Order items are not in stock items and do not ship immediately. Preorder items can take up to 3 weeks to ship.

- Once an order has been placed, edits cannot be done to fix an error that occurred during the ordering process( i.e wrong size, incorrect address, discount code not applied etc.)

 Our support team is always happy to guide you at any step!

Other FAQ

• Where can customers track their orders?  Customers can track their order via the tracking number emailed once the package is shipped.
• Is it possible to change the order and how it can be done?  Once an order is placed, changes cannot be made.
• How can an order be cancelled? Once an order is placed it cannot be cancelled. 
• If an order is shipped, separately will there be double shipping charge? No.

Fitness Coaching

Refund Policy

All fitness coaching programs are non-refundable so please ensure that you are committed to the program before purchasing. Services are customized to fit your body and goals specifically so this is an intangible service.

Do I have to have a gym membership to participate in the program?

No, I  work out of a gym that requires no membership. I do offer virtual training as well. Please fill out an inquiry form or book a call for more information.

How do I know which plan is best for me?

 All fitness programs are unique to each client. Programming will be based on a  number of factors such as fitness level, days training, current lifestyle, fitness goals, etc.

What if I am vegan, vegetarian, or follow a special diet?

All meal plans are customized according to your lifestyle.

How do I get started once I have purchased my plan?

For online only, once you have purchased your plan, you will receive an email to set-up your account within 24 hours. After you’ve signed into your account, please start the on-boarding process. Upon submission of your photos and measurements, your information will be analyzed and phase 1 will be uploaded to your portal . Members must submit photos every 14 days for evaluation.

For those who have purchased in-person, you will receive an email within 24 hours to set up your account. We will take photos and measurements in person. Your programming will be uploaded prior to your first day of training.

HiitmamaFit's Responsibility

During your exercise program, every effort will be made to assure your safety. However, as with any exercise program, there are risks, including increased heart stress and the chance of musculoskeletal injuries. In volunteering for this program, you agree to assume responsibility for these risks and waive any possibility for personal damage. You also agree that, to your knowledge, you have no limiting physical conditions or disability that would preclude an exercise program.

You accept full responsibility for your own health and well-being AND you acknowledge an understanding that no responsibility is assumed by Jasmin Jamison and HiitmamaFit once you purchase a program.

Hours of Operation for email inquiries

Customer Service Hours:

Monday-Friday 9am-5pm EST

Please allow 24-48 hours for a response to all email inquiries. Emails will be responded to during business hours only.

Email: admin@hiitmamafit.com